Ideas and InsightsFrom our expert authors

Aug 26 2015

Salesforce Service Cloud: Native Functionality (Part III)

Salesforce

Salesforce Service Cloud Case Dispatch Scheduling Screenshot

In addition to custom elements that Alternative designs and implements as part of Salesforce Service Cloud (find our previous posts here and here), our company can also implement standard features that are a part of the native, out-of-the-box Service Cloud. Knowledge base While a standard component of Service Cloud, Alternative set up three categories for…

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Written by Laura Thompson Laura Thompson

Aug 25 2015

Dreamforce 15 Tips from Salesforce Rock Star Jeff Rogers

Dreamforce, Salesforce

Dreamforce Building at Night

Jeff Rogers is a Salesforce Consultant at Alternative Technology Solutions. Having attended four previous events, he is also a Dreamforce expert. We spent a few minutes picking his brain, hoping to glean any tips and tricks he’d offer fellow Dreamforce attendees and to see what he’s most looking forward to. What are some tips and…

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Written by Laura Thompson Laura Thompson

Aug 24 2015

Alternative’s Top Dreamforce 15 Sessions (Manufacturing)

Dreamforce, Salesforce

Dreamforce SaaSy

Are you attending Dreamforce 15? Deciding what sessions to attend and how to best spend your time can be overwhelming–there are so many great options at Dreamforce! Here are the manufacturing-specific sessions we’re looking forward to so you can plan: Have You Considered Cloud ERP?  We’ll examine common challenges faced by manufacturing and distribution companies that…

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Written by Laura Thompson Laura Thompson

Aug 20 2015

Dreamforce 15 Keynotes To Highlight

Dreamforce, Salesforce

Dreamforce 2015 Keynote

Dreamforce is coming upon us, once again! What are some sessions you’re looking forward to? Here are the keynotes we’ve got highlighted on our calendars: Tuesday, September 15 9am-10am: Rick Welts and Bob Myers, Golden State Warriors Rick Welts, President and Chief of Operations, and Bob Myers, General Manager, took a big risk last year in…

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Written by Laura Thompson Laura Thompson

Aug 18 2015

The Aftermath of NOT Using Marketing Automation for Webinar Promotion

Pardot, Salesforce

Frustrated BDR

A couple months ago, I wrote about how Pardot and marketing automation have helped to make webinar registration seamless–both for our customers and visitors, and for us on the back end. Everything I said in that blog post is true, and then some, as I found out last week. As a quick refresher, here’s some of…

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Written by Laura Thompson Laura Thompson

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